11/Jul/2025
Introduction: Why Teams Alone Isn't Enough in 2025
Microsoft Teams is a powerhouse for collaboration — but let’s be real: its native calling capabilities don’t cut it for modern VoIP demands.
Whether you are operating a company with remote or hybridized workforces, handling calls with clients, or dealing with people working in different time zones, nothing is more game-changing than planning a softphone inside Microsoft Teams to enhance customer service.
Here, you will understand how to release the full potential of softphone within Teams, what its advantages are and how to implement this process without any disruption to your workflow.
Blog Outline:
1. What is a softphone and what is so important about it in 2025?
2. What is the Value in Adding a Softphone to teams?
3. Key Features You Can Unlock with Integration
4. Best Softphone Options That Work Inside Teams
Voizcall
3CX
Cloud Phone RingCentral
5. The process of integrating a softphone and Microsoft Teams (Guideline)
Call / Email for Sales Inquiry Today
6. Final Thoughts-Make Every Call Count
A softphone is software phone that is used to make calls through an internet connection using a smart phone, a computer, or a tablet.
In contrast to traditional desk telephones, a softphone runs within a web browser or application and covers:
VoIP calling (SIP/WebRTC)
Call forwarding, recording, voicemail
HD audio and call encryption
Integration with CRMs and collaboration tools
The bulky and expensive PBX systems are being replaced by softphones in 2025, including small businesses and companies with a remote-first strategy.
Microsoft Teams is great for video meetings and chat — but its calling features are basic unless you upgrade to Teams Phone (which can get costly and still has limitations).
By integrating a softphone with Teams, you get:
Advanced VoIP calling inside your collaboration hub
Cost-effective SIP trunking support
Call control, analytics & call queues
Better support for remote agents and customer service teams
“Softphone + Microsoft Teams = the best of voice + collaboration in one window.”
3. Key Features You Can Unlock with Softphone Integration
Here’s what gets supercharged when you pair a softphone with Teams:
Feature |
Native Teams |
Teams + Softphone |
VoIP Calls to PSTN |
Limited / Add-on |
Full support |
CRM Integration |
Basic |
Advanced options |
Auto-attendants & IVRs |
Basic |
Fully customizable |
Call Analytics |
Limited |
Real-time dashboards |
Call Recording |
Manual |
Smart & automatic |
Cost Efficiency |
Higher |
Optimized pricing |
4. Best Softphone Solutions That Integrate with Microsoft Teams
1. Voizcall – Lightweight, Smart & Teams-Ready
Voizcall is a rising star in 2025 — offering a web-based softphone that plugs into Microsoft Teams seamlessly using SIP or WebRTC integrations.
Why it works for Teams:
WebRTC-based softphone works alongside Teams without extra hardware
Supports custom IVRs, voicemail-to-email, smart call routing
Real time routing capability, support custom IVRs, voicemail-to-email, Smart call routing
International calling with little latency
Reasonable pricings, suitable to SMBs & startups
Voizcall offers large features in its small form and works on a plug-and-play basis as a softphone that Teams can use.
2. 3CX – Full PBX Replacement Inside Teams
3CX offers a full VoIP suite with native Microsoft Teams integration (via Direct Routing).
Key Features:
Microsoft 365 integration
Supports Teams call control via SIP trunks
Call queues, extensions, and real-time wallboards
Android & iOS apps
3. Cloud Phone RingCentral Cloud Phone Enterprise-Level Integration
RingCentral integrates its UCaaS solution with Teams smart app and Direct Routing.
Best For:
Enterprises needing compliance-ready call recording
Deep analytics
Call summaries and voice transcription using AI
5. A Guide to^{2}Learn Then how to integrate a softphone with Microsoft Teams
The following is how to go about it:
Step 1: Select a provider of softphone
(E.g., Voizcall or 3CX)
Step 2: Enable Direct Routing or SIP Gateway
Your IT/admin team will help connect your VoIP provider to Teams.
Step 3: Set up your users, extensions
Assign VOICEMAIL, rules, and call forwarding as well as numbers.
Step 4: Develop your team
Softphones are intuitive — but it’s helpful to guide users on answering, transferring, and using features directly within Teams.
Final thoughts: Do Make Every Call Count
Microsoft Teams is a capable application, but when combined with a feature-rich softphone, its calling possibilities can be serious.
Be it as a support to a growing team, global customer management, or to 24/7 customer support, softphone integration provides an increased level of control, quality, and cost-effectiveness over using Microsoft exclusively.