VoIP Vs. UCaaS: Which Is Right For Your Business?

If you're thinking about upgrading your business communication system, chances are you’ve come across two common terms — VoIP and UCaaS. They both help you make calls over the internet, but they’re not the same. So how do you know which one is best for your business?

We’ll break down both VoIP and UCaaS in simple words, compare their features, and help you choose the right one based on your business needs.

What is VoIP?

VoIP (Voice over Internet Protocol) is a technology that allows you to make voice calls using the internet instead of traditional phone lines.

Key Features:

Internet-based calling

Call forwarding and voicemail

Lower costs compared to landlines

Great for voice-only communication

Think of it as:

Your regular phone system, but smarter and cheaper — and it works online.

What is UCaaS?

When you consider updating the business communication system, you are likely to have encountered two popular terms that might appear confusing at first: VoIP and UCaaS. They both assist you to call through the internet, yet, they are not alike. But how do you get to know what to use between the two that will suit your business best?

We will simplify both VoIP and the UCaaS and compare their functions together with assisting you to select the desired one depending on your business requirements.

What does VoIP mean?

VoIP (Voice over Internet Protocol) is a system where you can be able to communicate over voice through the internet as opposed to the conventional phone lines.

Key Features:

Internet-based calling

Voicemail and call forwarding

Lower prices in comparison with landlines

Perfectly suitable as voice communication only

Consider it in this way:

Your traditional (and more sophisticated) phone system, lower prices, and online.

What does UCaaS mean?

A step further UCaaS (Unified Communications as a Service) comes in. It is an online platform which integrates several communication devices such as:

VoIP calls

Video conferencing

Instant messaging

File sharing

Team collaboration

Everywhere in a row.

Consider it like:

The entire office communications framework all carried in a clever app.

The Clash of the Titans- VoIP vs. UCaaS: Quick Comparison

Capacity                                 VoIP                                                UCaaS

Main application                   Voice call only                             Voice, video, chat and other

Features Included               Phone calling Complete          communication and collaboration solution

Small teams, call centers   Growing teams, remote work, full businesses

Installation                             Easy                                             A bit more advanced (and it is worth it! )

Price                                        Low                                                                              More but value-added

Which one is Right for You So?

Decision can be made quickly like this:

Stick with VoIP when:

Only voice calling is sufficient.

You are tight on budget.

Your group is primarily a work-from-office group.

Choose UCaaS when:

What you would want to do is to combine voice, video, chat and file sharing.

Your remote or hybrid team member wants to work.

You desire to improve you productivity and teamwork.

Final Thoughts

VoIP and UCaaS are effective tools, it just happens to be a matter of what your business needs at present. In case you are looking forward to something cheap and simple, VoIP is a good option. However, in case you want to future-proof your communications and ensure that your workforce will always stay in touch despite their location, you should consider UCaaS.

Want to improve your business communication?

Look at flexible VoIP and UCaaS solutions with Voizcall right now!