Call Routing

Introduction: Brand it Every Call In the modern digital high-tech world, communication equipment is no longer just a means of communication with the rest of the world but it is your brand. As a VoIP provider, startup or enterprise, you can scale y...

Introduction: You Should Make Every Call Sound Your Brand It is as if all the customers calls not only sounded excellent but also felt and looked the brand. That is precisely what White Label WebRTC Softphones do, bring. This is an age in which br...

Introduction: Emergence of feature-first VoIP Solutions Making a call is no longer the only thing voice communications can do in 2025; now it is about organizing the workflows of communications, tracking of call data artifacts, and building the li...

Cloud call centers are now a must for companies that need flexibility, scalability, and cost savings. But like any other technology, they have their own set of problems. Knowing cloud call center issues and how to solve them is vital to ensuring smoo...

Fasten your seat belts for the upcoming combination of WebRTC (Web Real-Time Communications) and AI (Artificial Intelligence) technology. It’s poised to change the way we interact in ways that are profound, intelligent and smooth, taking us to ...

Hey there, tech enthusiast! IT professionals sometimes ask how VoIP providers are innovating and moving subscriptions? Well, the secret additive or the hidden gem is none other than Artificial Intelligence (AI)’. Voice over Internet Protocol...

Unlocking productivity in your IVR call center system is essential for delivering exceptional customer experiences and maximizing operational efficiency. Here are some actionable tips to optimize your IVR system and streamline your call center operat...

As technology advances at an unprecedented pace, so does the landscape of internet call technology. In this blog, we'll delve into the cutting-edge features that are poised to shape the future of how we communicate digitally. 1. 5G Integration...

Interactive Voice Response (IVR) is a transformative technology that plays a pivotal role in enhancing communication strategies for businesses. It is an automated telephony system that interacts with callers through voice and touch-tone keypad select...

A smart Interactive Voice Response (IVR) solution emerges as a frontrunner in shaping superior customer interactions, leading the way for businesses to deliver seamless and personalized communication. One key area where a smart IVR solution takes ...