Contact Centre

Introduction: Consumers nowadays desire a seamless interaction with each other- whether through the phone, email, chat, social media or even through messaging applications. This is the reason why customer service now relies on omnichannel contact ...

Once your business is expanding and the number of customer calls is rising you need to consider a serious thought about your call center environment. Considering that it is one of the most common questions a business is asked, the question is: It ...

Once your business is expanding and the number of customer calls is rising you need to consider a serious thought about your call center environment. Considering that it is one of the most common questions a business is asked, the question is: It ...