Customer Experience (cx)

Introduction: Consumers nowadays desire a seamless interaction with each other- whether through the phone, email, chat, social media or even through messaging applications. This is the reason why customer service now relies on omnichannel contact ...

Introduction: Calling Is Smart Just As the Future Called online changes the manner in which we communicate, interact and transact the business. However, the situation is becoming even more thrilling with the introduction of new second-era technolo...

 a customer calls your company with a simple question. But instead of reaching a helpful representative, they get stuck navigating a maze of confusing menus and robotic prompts. Frustration mounts, and by the time they reach an agent (if at all)...

Remember the days of navigating endless phone menus by pressing buttons? Interactive Voice Recognition (IVR) has revolutionized the way we interact with machines, allowing us to ditch the button mashing and simply speak our commands. What is Inter...