Omnichannel

Introduction: Consumers nowadays desire a seamless interaction with each other- whether through the phone, email, chat, social media or even through messaging applications. This is the reason why customer service now relies on omnichannel contact ...

Picture a call center that runs without any cluttered hardware or huge upkeep bills, where your agents can work from anywhere. It sounds like a dream, but it's real today. Cloud-based call center tools have become popular quickly. By 2025, mor...

The expectations of the customer are changing, and this is very quick. They do not want to wait on calls and explain their problems severally in various channels. It is where AI-driven omnichannel contact centers enter the picture. These smart system...

Introduction: The Right Call Starts with the Right Software The year 2025- there are no more virtual call centers as a luxury, and they become the norm. When dealing with remote support, inbound or outbound sales, it can make the difference betwee...

Ever been bounced between emails, calls, and chats while trying to get help? You are not the only one and customers are exhausted of repetitions with their agents. We live in a digital era when customers demand prompt and smooth service in all pos...

Customers in the modern world value phone support but nowadays they expect to be able to contact your business via chat, email, social media, etc. In case you are still handling these channels individually, it is time to upgrade. And here Voizcall...

A good omnichannel strategy prevents that from happening. Today, customers are accessible through websites, social media, emails, chat and even in stores. Failing to link those dots in your business means you are losing benefits. I will explain wh...