Customer Experience

Interactive Voice Response (IVR) is a transformative technology that plays a pivotal role in enhancing communication strategies for businesses. It is an automated telephony system that interacts with callers through voice and touch-tone keypad select...

Integrating Voice over Internet Protocol (VOIP) with Customer Relationship Management (CRM) systems is a strategic move that brings a multitude of advantages to businesses. One of the primary benefits is enhanced customer interactions. VOIP CRM in...