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Call drops are really frustrating—particularly when you're in a critical conversation or a business call. Whether you're on a mobile phone or a VoIP application, call drops are a worldwide issue. But the best part is: they are often rep...

Toll-free numbers are now one of the influential means for organizations willing to enhance their customer reach and services. However, during international expansions, knowing the distinction between home-based and international toll-free options be...

In customer service and call centers, transferring calls is something staff does all the time. Nevertheless, how the call is handed off can determine if the customer remains satisfied or not. The main types of call transfers are cold transfer and war...

With customer service happening at a fast pace, businesses always aim to improve support quality and how agents perform. Leaders are now able to guide agents in real time without causing a disturbance to the caller, thanks to call whispering software...

In the fast-paced digital era, communication tools are changing by the day. Organizations and individuals too want cheap WebRTC phone services that provide hassle-free connectivity, increased security, and AI-driven features. Step in WebRTC softphone...

In the fast-paced digital era, communication tools are changing by the day. Organizations and individuals too want cheap WebRTC phone services that provide hassle-free connectivity, increased security, and AI-driven features. Step in WebRTC softphone...

Sick of VoIP conference calls that go on forever, lose their focus, and end up wasting precious time? In today's competitive business culture in India, effective communication is key. Harnessing the potential of VoIP for your meetings could be a ...

The VoIP world is changing at a fast pace, and 2025 is set to introduce some thrilling innovations. Whether you're an enterprise that wants to modernize your communications platform or a tech hobbyist interested in the next best thing, knowing th...

Cloud call centers are now a must for companies that need flexibility, scalability, and cost savings. But like any other technology, they have their own set of problems. Knowing cloud call center issues and how to solve them is vital to ensuring smoo...

In the modern digital age, communication security is no longer a luxury but a necessity. Be you a VoIP provider or a company providing white label softphone solutions with customized calling applications, it is paramount that your white label softpho...