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Managing a business on this scale is difficult and working with data is just one of those challenges. Cloud-based services bring plenty of benefits such as secured storage, efficient collaboration and cheaper solutions. With all the different choices...

Customer service is changing fast. More companies now use cloud-based call centers to handle support and sales. These tools make it easier to stay flexible, cut costs, and grow. But, not all solutions come with a big price tag. Choosing an affordable...

Hey there! Have you ever become annoyed by poor call quality or lost connections? If you need to provide seamless ways for your customers to communicate, VoIP (Voice over Internet Protocol) is something you’ve probably come across. Should you w...

If you run a business, making sure to keep track of customer and client interactions is very important. Call recording is an important part of ensuring quality, training people and adhering to regulations. However, it’s not always easy to find ...

AI voice agents are transforming the manner in which companies connect with customers. If you're running a call center or own a small enterprise, smart voice agents for calls can enhance response times, enhance customer satisfaction, and decrease...

Call drops are really frustrating—particularly when you're in a critical conversation or a business call. Whether you're on a mobile phone or a VoIP application, call drops are a worldwide issue. But the best part is: they are often rep...

Toll-free numbers are now one of the influential means for organizations willing to enhance their customer reach and services. However, during international expansions, knowing the distinction between home-based and international toll-free options be...

In customer service and call centers, transferring calls is something staff does all the time. Nevertheless, how the call is handed off can determine if the customer remains satisfied or not. The main types of call transfers are cold transfer and war...

With customer service happening at a fast pace, businesses always aim to improve support quality and how agents perform. Leaders are now able to guide agents in real time without causing a disturbance to the caller, thanks to call whispering software...

In the fast-paced digital era, communication tools are changing by the day. Organizations and individuals too want cheap WebRTC phone services that provide hassle-free connectivity, increased security, and AI-driven features. Step in WebRTC softphone...